Terms and Conditions

Business and service

These terms apply to use of rollfolk.club and enquiries for services supplied by Roll Folk, Suite 21, 8 Commerce Street, Auckland Central, Auckland, New Zealand. Contact [email protected] or +64 9 788 2563.

Our service is the organisation and production of themed offline events. Casino-style activities use play chips or points without cash value; no real money is staked and no cash or real-world-value prize is awarded based on play. Guest programmes follow our 20+ business policy and are limited to 75 guests and up to eight hours unless a narrower scope is agreed.

Enquiries, proposals and confirmed bookings

Submitting the enquiry form is a request for contact. It does not reserve a date, confirm supplier availability, create a booking or authorise a payment. We assess the brief and provide a written proposal or booking agreement for you to review.

The proposal identifies the services, event date, venue, guest assumptions, programme duration, equipment, staffing, inclusions, exclusions and booking requirements. A booking is confirmed only when both parties have accepted the written scope and the stated confirmation requirements have been met. Any proposal validity period will be stated in that proposal.

These website terms and the accepted written booking documents form the agreement. Event-specific details in the accepted documents govern that event, subject to applicable law. We will not make a material change to an accepted scope without discussing and agreeing it with you.

Pricing and payment

Website prices are indicative planning figures in NZ dollars for the stated limited scopes. They are not fixed quotes. Final pricing depends on the date, venue, guest count, duration, access, travel and selected production. GST treatment, all applicable mandatory charges and the total payable will be stated in the written proposal before acceptance.

Any deposit, balance, payment method and due dates are set out in the booking agreement or invoice. There is no website checkout or payment-card collection form. We do not impose an unstated deposit percentage through these terms. Optional additions require approval before becoming chargeable.

Client information, approvals and venue access

You must provide accurate event information and nominate someone authorised to approve the scope and on-site changes. Tell us about venue restrictions, access needs, intended activities, guest numbers and relevant health or safety considerations. Provide brand artwork, names and presentation content by the agreed deadlines.

You are responsible for obtaining the venue’s permission for the event and the proposed installation unless that task is expressly assigned to us. The venue must provide the agreed access, usable spaces, utilities and setup and pack-down windows. We coordinate the specified supplied equipment; furniture moves, cleaning, storage and other venue services are included only where stated.

We may pause an activity where there is a reasonable immediate safety concern and will work with the responsible organiser and venue on a practical response. Any resulting changes and costs are assessed against the agreement and applicable law.

Suppliers, changes and additional services

The proposal identifies the services Roll Folk supplies or coordinates and any arrangements you make directly. Third-party performers, specialist operators, catering, alcohol, security and other suppliers require clear responsibilities and may have their own disclosed terms.

We do not represent ourselves as the venue or caterer’s alcohol licensee. The responsible provider must manage applicable licensing and service requirements. Venue age and access rules may add conditions to our adult-event policy.

Changes to numbers, date, venue, duration or production must be discussed promptly. We will explain the effect on availability, equipment, staffing and price and seek written agreement before carrying out chargeable additional work. Late content or access changes may reduce the options available.

Cancellation, rescheduling and disruption

Notify us in writing as soon as you need to cancel or move an event. The booking agreement will state the applicable process and any cancellation or rescheduling charges before you accept it. Charges should reflect the agreed work and reasonable, disclosed commitments, taking account of recoverable supplier amounts and applicable consumer rights.

We will discuss whether work or supplier bookings can be moved to another date. Rescheduling depends on availability and may change the price. There is no automatic guarantee that the original suppliers or rates remain available.

If circumstances outside reasonable control prevent an event from proceeding as agreed, both parties should notify the other promptly and discuss mitigation, postponement, an adjusted scope or cancellation. This does not create an automatic right to keep all payments or remove remedies available under law. Outdoor weather decisions and any fallback venue are agreed as part of the event plan.

Content, intellectual property and privacy

You must have the right to supply and use artwork, photographs, names, music and other content provided for the event. We agree the permitted use of commissioned creative work and third-party assets in the proposal. A themed brief does not itself grant rights to reproduce protected brands or characters.

Website visual directions illustrate possible atmospheres and do not identify completed client bookings. They must not be represented as documentary records of a particular event. Enquiry and booking information is handled as described in our Privacy Statement.

Consumer rights, complaints and governing law

Nothing in these terms excludes or restricts rights or remedies under the Consumer Guarantees Act 1993 where it applies, or the Fair Trading Act 1986. These generic website terms do not automatically contract out of consumer protections for business customers.

If a problem arises, contact [email protected] with the event details, concern and the outcome you are seeking. We will review the issue and work towards an appropriate response. You retain any right to use an available independent complaints or dispute-resolution process.

New Zealand law governs these terms and the booking agreement. Applicable statutory rights and the jurisdiction of competent New Zealand courts or tribunals remain available. General guidance is available from Consumer Protection.